Ready for radical, effective simplicity?
We have a plan to help you lower cost, compete with the big guys, and deliver an exceptional customer service experience.
What's the plan?
Turn Encompass® into a mighty communication powerhouse.
What's the one system you pay for that has 100% user adoption? That's right: Encompass®. We will help you turn the naturally occurring LO, Processor, & Underwriter activities into automatic messages that will help complete the fantastic customer experience vision you have. No need to invest in costly systems and rely on humans to fulfill the #1 thing customers and partners demand: timely, relevant information.Try It Out
Your Data + Intelligent Documents + Multi-Channel Communication
= A Truly Personalized Customer Experience
Hyper-personalization is key for maximum engagement
Show them that you know them. Living, dynamic documents that adapt to the data presented gives you an unprecedented level of personalization.
Dynamic graphics that include demographic and even personal elements can be generated on the fly.
Messages that break because of missing information are so 2018! Rest easy knowing that Connector messages have been carefully constructed to adapt to all the important data, even the data that might be missing.
Calls To Action
At critical waypoints on the customer journey, Connector will ask for Referrals, Online Reviews, Surveys, and more.
Multi-step workflows means your messages have more power than ever before. From data enrichment to generated landing pages, Connector provides a force-multiplier to the common message.
Send the right message through the right medium
Everyone consumes information differently. Why not send messages in the way your customers and partners want them?
Emails sent through Connector have undergone a rigorous testing process to ensure they look good, regardless of the email client they are being viewed on. Connector emails are tested on over 70 email clients.
With a global average open rate of close to 94%, it's no wonder that text messages are quickly becoming the preferred medium for delivering critical communication.
Print & Mail Service
Full-service and automatic. Important disclosures, life-events -like birthdays & anniversaries - and reminders can all be sent through Connector based on Encompass® events and triggers.
Pre-built engagement strategies
Content is king. Connector brings the content.
Delivering the right message, to the right people, the right way is a daunting, and sometimes overwhelming task.
The Customer Journey can be a complex path with a lot of different emotions along the way. With the pre-built contact engagement strategies that come with Connector, you can focus on getting customers on the path, knowing that the communications they will receive have been created with the express purpose of, not only helping them complete their journey, but inviting more people to join them.
Personalized Customer Experiences
Intelligent Documents + Multi-Channel Communication + Contact Strategies + Data
Connector combines all the elements necessary to deliver truly personalized customer experiences.